Accepted Payment Options

We offer a variety of convenient and secure payment methods for your clothing and footwear purchases. You can use the following credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we accept Apple Pay for a seamless and quick checkout experience. When you reach the checkout page, simply enter your relevant card details or select Apple Pay, and your payment will be securely processed.

What to Do If Your Credit/Debit Card Payment Is Declined

Re-place Your Order

If your payment is declined during the checkout process, you’ll need to place a new order. Unfortunately, we’re unable to reinstate orders once a payment has been declined.

Conduct Necessary Checks

To increase the likelihood of a successful payment on your new order, we recommend performing the following checks:

  • Card Details Verification: Double-check that all the information you entered is correct, especially the card’s expiry date. An incorrect expiry date is a common reason for payment declines.
  • Security Code Entry: Ensure you enter the security code accurately. This is the three-digit number located on the back of your card (for most cards). A mistyped security code can lead to payment rejection.
  • Contact Your Card Issuer or Bank: There’s a possibility that your card issuer declined the payment. Since they may not always inform us of the specific reason, it’s advisable to reach out to them or your bank directly to inquire about the decline.

If you’ve verified all the above points and the payment is still unsuccessful, consider using another card or a different payment method to complete your purchase.

Next Steps for Specific Cases

  • 3D Secure Declines: If your payment was declined through the 3D Secure authentication process, you’ll need to get in touch with your bank for further details. The bank can provide insights into why the authentication failed and guide you on the next steps.
  • Error Messages: In case you receive an error message during the payment process, please contact us immediately. Provide as many details as possible about the issue, including the exact error message you encountered. Our customer support team will work diligently to resolve the problem as soon as we can.

Security and Privacy

Payment Security Measures

Your security is our top priority. Our website employs advanced encryption technology to safeguard your payment information during the transaction process. This ensures that your sensitive data, such as card details, is transmitted securely and cannot be intercepted by unauthorized parties.

Compliance with Industry Standards

We strictly adhere to the Payment Card Industry Data Security Standard (PCI-DSS). This set of security standards is designed to protect your data when you’re shopping online with us, giving you peace of mind throughout your purchase journey.

Fraud Prevention

We take fraud prevention very seriously. All credit and debit card transactions are subject to validation and authorization by both our system and the card issuer. To further enhance security during online card payments, you may be presented with 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or using other authentication methods like fingerprint recognition or two-factor authentication. For any questions regarding these authentication processes, please consult your card-issuing bank for more information.

Order Confirmation

Once your payment is successfully processed, you’ll receive an order confirmation email. If you don’t see the email in your inbox, be sure to check your spam or junk folder, as it may have been filtered there by mistake.

Contact Information

If you have any questions or concerns regarding payment methods, declined payments, or any other aspect of your shopping experience, please don’t hesitate to reach out to us.